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November 2005

The Golden Rule

Achieving excellence in service and referrals requires a customer-first culture

Tech Know-How

Searched and Found on the Web

If you're looking for new sources of leads, keep in mind that more homeowners are making the Internet an important part of their remodeling research, maybe even the starting point.
Remodelers' Exchange

Leave No Stone Unturned

Above all, say remodelers Craig Plekkenpol and Paul Bauscher, go about hiring the way you go about getting new business — seek referrals constantly and keep the pipeline full.
Product Showcase

Energy-Efficient Selections

With more people using more energy, we're in a high-cost energy cycle that's not going to end soon. It's time to help your customers curb those costs by offering them smart choices when you remodel their homes. Energy-efficient choices can range from windows and solar glass to insulating sealants, ventilators and fans.
Portfolio

Self-Expression Showcase

Architects deep into the modernist tradition, Rene Davids and Christine Killory purchased a fixer-upper to showcase their design talents. Their palette was a 2½-story, 2,700-square-foot home built in the1920s and situated on a Berkeley, Calif., hillside.
5-Minute Manager

Employee Relations

A great way to show your employees their hard work is appreciated is to implement a system of incentive-based rewards. Whether structured in the form of cash bonuses, merchandise or other types of perks, attaching them to performance communicates to your employees that results equal rewards.

Getting the lead out

When I started to investigate what all the fuss was about concerning the EPA's impending rule regarding lead-safe work practices, I was of the opinion that this would probably end up being much ado about nothing.
Leadership

Secrets to Recruiting "A" Players

You can hire anyone. Recruiting is going out and finding the best person for the pay, benefits, culture and opportunity your company provides.
Construct

The Basics of Universal Design

Whether it's a kitchen, a bathroom or an entire home, universal design improves the living space for the young, disabled, aging or — the rarest of people — perfectly average. You will also tap into an emerging market.
By the Numbers

Bring the Business Plan to Life

We have talked about some 25 business metrics that one can track. After we collect them for a period of time, they begin to have a "normal" range. We can then apply these numbers to make better predictions and better decisions.

Winners Offer Competitive Advantage

Interestingly, what product manufacturers think sets them apart from the competition isn't necessarily what remodelers actually value.
 

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