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Why A Remodeler's Warranty is Critical
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| Submitted by: | John Falacci 8/1/2009 12:25:58 PM PT |
| Location: | Cape Cod |
| Occupation: | Home Improvement - Remodeler |
We just changed ours to "Life Time". We have always gone back...so why not get the credit for it. We will now market our practice.
| Submitted by: | Rudy Nino (rudynino@sabuilding-remodeling.com) 7/30/2009 3:57:58 PM PT |
| Location: | San Antonio, TX |
| Occupation: | Remodeler |
Great stuff guys....
Not to top-off nor over-do anyone, here in Texas we are offing what the Texas Residential Construction Commission [TRCC]has mandated. The following in a nut-shell is a LIMITED WARRANTY―10 years, 5 years, and 2 years:
10 YEARS ―LIMITED ON NEW MAJOR STRUCTURAL COMPONENTS.
5 YEARS ― LIMITED WORKMANSHIP AND NEW MATERIALS
2 YEARS― LIMITED ON NEW PLUMBING, ELECTRICAL, HEATING & AIR CONDITIONING DELIVERY SYSTEM.
2 YEARS― LIMITED ON NEW PAINT WORK.
Rudy Nino
SA Building & Remodeling, Co.
San Antonio-Austin,Texas
210-499-4694
www.sabuilding-remodeling.com/
| Submitted by: | Mike Blank (mike@mbcremodeling.com) 7/29/2009 1:58:52 PM PT |
| Location: | Lancaster Pa |
| Occupation: | Remodeling Contractor |
Dave
We offer a 5 year warranty, I found like you if there was a problem that in any way might be our fault we would fix it no matter how long after the job. I recently got a $16,000 jobbecause I fixed at no cost a sagging J channel after 6 years and should sign a $40,000 job this week because I redid a custom tile shower that clients had a problem with. While I can't say I'm really busy I've been steady and expect sales to increase about 25% from last year. I think our responce to promblems has a lot to do with happy clients who want to refer us, some who even feal bad if they can't.
| Submitted by: | Bruce Woolf (bruce@quakerroad.com) 7/29/2009 9:31:26 AM PT |
| Location: | Chappaqua, NY |
| Occupation: | Remodeler |
I agree, the waranty is very important, and like you, our company is tenacious about repairing a problem and getting to it's root cause.
Unfortunately, we find that when we do something like tearing out a shower floor (which we did just recently,) instead of being grateful, or just plain pleased, our client is angry about the disruption and just wishes it had been done right to begin with.
Our diligence is rarely if ever rewarded.
Any thoughts on this?
Bruce Woolf
Quaker Road Associates, LLC
www.quakerroad.com
| Submitted by: | Glen Kohlenberg (glen@contractorblab.com) 7/29/2009 9:00:47 AM PT |
| Location: | Venice, Florida |
| Occupation: | Sales&Marketing |
Your article nails it when it comes down to
warranty''s.If your building a company for long term
growth and to build a solid referral program then
having a warranty program that exceeds all others is
very important.
We have put into place several levels of warranty''s
pending on the product or service to our client. Our
standard warranty is for 3 years. From there we offer
for an up charge, a extended warranty up to 7 years.
Most of our clients buy our 5 year upgraded warranty
that we service ourselves. We have a full time service
department and this works well and sets us apart form
our competitors.
| Submitted by: | John Murphy (jmurphy@mbros.com) 6/15/2009 11:13:53 AM PT |
| Location: | Mpls, Minnesota |
| Occupation: | Remodeler |
Right-on Dave. We have a "Life-time" warranty on labor for improper installations for as long as the client lives in that property. Before we made this policy formal we had fixed issues for past clients the 3 times that would have been covered by it. People are supprised when you fix something that was done 6 - 8 - 10 years ago and I think that it is a great marketing story besides it just being the right thing to do.
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