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• J.D. Power Releases 2008 Customer Satisfaction Results
  Overall customer satisfaction with home builders improves significantly in 2008, despite daunting economic challenges and surplus inventory levels in the industry.
• Green design and construction lead the way to customer delight
  Home builders that have embraced green construction will be in the best position to reap the most sales in the new market.
• Ability to Interpret Homebuyer’s Vision is Key to Unique Outdoor Living Spaces
  Daniel Andersen talks about his work and the importance of getting inside the customer’s head and heart.
• Going Forward, It’s All About Market Share for Homebuilders
  While increasing revenues and profits are the gold standard in measuring business success, depressed home sales means that builders need to look at new metrics of performance. In addition to revenue, customer satisfaction and profitability, builders need to pay closer attention to market share.
• Managing Customer Expectations
  Do your customers always get what they want? Are they delighted with the finished project? Are they happy to recommend you? If they're not, this is a must read that will help you manage those expectations.
• Why It Pays for Homebuilders to Work With Their Toughest Customers
  Homebuilders should address tough customer issues before they turn into PR nightmares.
• What is a Raving Fan?
  Create a common language for everyone in your company, so that everyone can understand what "raving fans" are, and how important they are to your business.
• Trade Secrets
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• How to Get the Survey Right
  Avid Ratings Co. CEO Paul Cardis offers tips for hiring a survey company that uses noninvasive tactics to generate meaningful homebuyer feedback.
• Custom-Home Builders: Nip Client Misconceptions in the Bud
  Homebuilders can create stronger relationships with their homebuyers by dispelling misconceptions early on and clearly spelling out what they should and should not expect.

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