The Sweet Spot Remodeling Blog
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As editor in chief of Professional Remodeler, a lot of information crosses my desk. This blog will be a chance to share some of that with you, with an immediacy not possible with a monthly magazine. It's also your chance to tell me what you think about what I have to say. Whether you agree or disagree, I hope you won't be shy. Post here, write me at jonathan.sweet@reedbusiness.com or you can also follow me on Twitter at www.twitter.com/sweetedit.
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Wednesday, January 9, 2008
Why they're Innovators, Part Three
Jan 9 2008 6:40AM | Permalink | Email this | Comments (3) |
Blog This! using: Blogger.com | LiveJournal |
By Jonathan Sweet
Today I'm writing about Matt Plaskoff, president and founder of One Week Bath (and Plaskoff Construction.)
What intrigued us about One Week Bath was the promise of a quick, complete bathroom remodel. Not just a tub liner, but a complete overhaul in five days. It's a mark that the company hits 96 percent of the time. When they fall short, it's usually because something has gotten broken on the job and a replacement can't be acquired quickly enough.
At the same time, Plaskoff has kept the focus on quality, recognizing that getting it done quickly means nothing if the jobs are falling apart after his crew leaves. It seems to be working. Despite installing more than 100 bathrooms last year, the company only has one complaint on file with the Better Business Bureau and a AAA rating from the organization.
Plaskoff says this ideas has really caught on because people can't -- or don't want to -- wait through the typical remodeling process. His clients are typically busy, two-income families in a 1,500 to 3,000 sq. ft. house. They are risk-adverse individuals who don't like the idea of committing the next several weeks of their lives to a project, but can handle the idea of a one-week process.
With all the horror stories people here about remodeling, they want remodelers in and out of their homes as quickly as possible, so this has a real attraction for many. Plaskoff's plans call for expanding this model to other markets once he's gotten it perfected, so expect to see more of One Week Bath in the future.
Reader Comments
at 12/17/2008 10:34:09 AM, Cherri said:
I happend to see your blog when I was searching for One Week Bath's phone number. I am actually the person who filed that one complaint with the BBB. One Week has a great concept, great crews, etc., the problem was the execution. The job took over 2 months to complete and over a year to get some small finish work done. The wrong components were ordered several times, glass was broken, countertops were broken, grout had to be replaced..the list goes on. 2 1/2 years later, I have two beautiful bathrooms, however I was contacted by the city of LA this week and the final permit inspection never occured. My calls to One Week Bath have not been returned, I still have some doubts that their model is perfected.
at 2/8/2009 9:37:16 PM, Matt Plaskoff, Founder and CEO, One Wee said:
As always we are grateful for all that Professional Remodeler and Jonathon do for the remodeling industry.
I'd like to respond to Cherri's post if I might.
First, I'd like to personally apologize to her for an anything less than stellar experience with us. The entire team is 100% committed to client satisfaction. I attempted to look back and see what the history of the project was and without her last name I'm at a disadvantage. I would invite her to personally email me at mplaskoff@oneweekbath.com if there is anything else she might need and I will see to it that her needs are met.
With that said, we're actually building over 200 bathrooms per year and while I don't feel ANY complaints are acceptable, you can imagine that 1/200 or about a 99.5% satisfaction rating, is pretty hard to keep up. We DO strive for 100% but, hey, no one's perfect.
I continue to be incredibly proud of our team and the amazing work we do. With nearly a 99% on time completion and 99% client satisfaction rating, my team is amazing.
I welcome anyone who has had an issue with us to contact me so that we can continue to improve.
Thanks for the input Cherri and thank you for the forum Jonathon.
Matt Plaskoff, Founder and CEO
One Week Bath, Inc.
at 6/28/2009 6:42:44 PM, don said:
why sacriface quality for speed? I've remodeled baths for 20 yrs and the one consistant is the unexpected. I can easily see a one week deadline forceing installers to ignore piping/electrical problems left by others so the deadline can be met. I'ts fair to assume the remodeled bath will last 20 yrs now can we have enough time to install properly?
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