Online Remodeler Learning Center Launched The first of its kind in the remodeling industry, Case Institute of Remodeling is designed specifically as a formal training arm of the Case Design/Remodeling as a way to assist in elevating best practices in the remodeling industry.
Blogging for Business For home builders, blogging can create strong communities and boost customer satisfaction.
Survey Finds Sales Teams Weak on Follow-Ups Despite a tough market, some home builders and their sales teams aren’t being nearly aggressive enough to reel in potential buyers, say the results from a Denver-area survey.
Creating Satisfied Remodeling Clients Remodelers can create satisfied customers through company culture, a common language of customer satisfaction and client relations management systems.
Leverage Your Client Base Focus on customer service to help generate repeat and referral remodeling business
Trade Secrets Trade secrets from the remodeling industry
Nominations Open for NAHB 50+ Housing Awards The 50+ Housing Awards honor excellence in building, design and marketing of housing for boomers and beyond. Nominations are open now, up to December 5, 2008.
J.D. Power Releases 2008 Customer Satisfaction Results Overall customer satisfaction with home builders improves significantly in 2008, despite daunting economic challenges and surplus inventory levels in the industry.
Going Forward, It’s All About Market Share for Homebuilders While increasing revenues and profits are the gold standard in measuring business success, depressed home sales means that builders need to look at new metrics of performance. In addition to revenue, customer satisfaction and profitability, builders need to pay closer attention to market share.
Managing Customer Expectations Do your customers always get what they want? Are they delighted with the finished project? Are they happy to recommend you? If they're not, this is a must read that will help you manage those expectations.
100th Verifier Accredited for National Green Building Certification Those trained by the NAHB Research Center are authorized to conduct inspections to verify whether a home meets the national certification criteria based on the NAHB Model Green Home Building Guidelines.