Glenn Singer - Supply Chain Connections
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Tuesday, May 22, 2007
Is It Half Empty or Half Full?
May 22 2007 7:34AM | Permalink | Email this | Comments (1) |
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Enough is enough! We have been bombarded with negative stories about the housing market, subprime mortgage dilemma, foreclosures and CEO mismanagement and improper manipulation. After I read the morning paper I want to go back to bed and lay there in a fetal position with the covers over my head. OK, I am exaggerating a bit. But the fact is all of this negative communication about the housing industry can really affect how we approach each business day, our customers, suppliers, vendors and manufacturers.
Sure this downturn in the market is not fun but, it is a reality that we all have to deal with and, the key is how we deal with it. There are two ways to work in a down market, the first is for builders to demand lower prices and discounts, slow payments to vendors and suppliers, beat up the sales force, and just take a “its my way or the highway” approach to doing business. I have seen this approach before and it doesn’t do much for nurturing partnerships in the long run.
The other approach is for builders to bring their internal teams together to collectively determine how the company will get through the downturn and come out stronger when the market comes back. They also work with their suppliers, vendors and building material manufacturers to determine how to improve and streamline processes so that all of them can minimize the “hurt” and improve their business relationships and come out of the downturn stronger. When the market drops like it has, all of us feel it and it effects each of us and we must strive to work together to improve efficiencies, processes and, yes, relationships because, in the long run, we need each other. So, it makes sense that we need to support each other not only through the good times but through the bad times as well.
I want to thank Judy Rump of Viega Plumbing and Heating Systems for the inspiration to write this article as she sent me this message yesterday.
“I would like to suggest including some builder info on a positive note such as there are still over 1 million families that will be purchasing homes this year in the U.S. The industry seems to be focused on negatives and that is true, sales are down.”
Reader Comments
at 6/7/2007 6:41:27 AM, Brian Javeline, MyOnlineToolBox said:
Glenn, We agree with you EXCEPT that the glass is more than half full if contractors take a forward looking approach to the industry. There are so many inefficiencies that contractors need to take a breather and simply realize that the world is changing. The homeowner is already ahead of the contractor and that does not need to be that way. In fact, there is a popular website (company name intentionally ommitted) that targets home owners with the phrase "Tired of Lousy Service?". That is good to get customers, but it is a said reflection of the industry. It will be nice when the slogan can be changed to something like "Only want good service?". The fact of the matter is that the very small to small contractor needs to change its way and there will be a MASSIVE impact on the contractor's sales, its profits as well as the industry as a whole. The small contractor represents the majority of the industry and it is just a matter of who makes a move first, just like FaceBook did for colleges and MySpace did for youth connectivity. The contractor has to have a portal internet solution for his Service Requests, Collaborative Purchasing to Home Depot and/or Lowes, Collaborative Job Tickets with General Contractors and Invoicing to the Customer. It is the only answer for a business that is constantly on the move. We at MyOnlineToolBox are doing just that and believe the water in the glass will eventually flow over the top for the few who realize the time to change is yesterday.



