Best practices: Veridian Homes

1) HomeTracker – innovative customer relations software program that tracks all customer communication, including the home orientation, 30-Day visit and 11-month visit, all in an effort to ensure excellent service.

2) Home Towne – Veridian's custom-built lead management system which has been integrated with other applications to facilitate extensive reporting, lot management processes, lot reservation features, e-mail notification, live internal updates, mail merge, search tools, prospect management toolset, sales staff goal assignment and centralized Realtor contact management.

3) Annual NHQA Self-Assessment and ongoing NAHB Research Center certification efforts – In addition to a self assessment around the NHQ award given annually, Veridian is a NAHB certified builder in most of its 10 areas. Veridian's Builder Certification currently covers Quality, Safety and Environmental Management for the following departments: sales, construction,customer relations/warranty, land development, purchasing and estimating. Veridian's design coordinators will be coming onboard shortly and will be followed by drafting.

4) Environmental programs – Veridian's management system has been expanded to include an environmental management program. It also participates in the Green Tier program, a new program for environmentally responsible businesses in Wisconsin, and the first program of its type in the nation. It makes legal commitments to improve environmental performance: for example, it supports the Green Tier Clear Water Initiative, a charter aimed towards reducing harmful sediment loading to Dane County's lakes and streams.