Your access to premium content.
USER NAME: 
PASSWORD: 
   • Register   • Info   • Help

1999 NHQ Handbook


April 14, 2006
HousingZone

Learn best practices from industry leaders in HousingZone.com's "Handbook for Winning" Forum, as winners of the 1999 National Housing Quality Award share the benchmarking tips they've learned along their quality journey. As the centerpiece of the National Association of Home Builders Research Center's quality program, the NHQ Award is regarded as the highest level of quality achievement in the housing industry. From leadership and strategic planning to human resources and business results, these builders have set themselves apart, within their markets and in the profits they pull to the bottom line every day. Click here for more information on the NHQ Award.
Weekley Fine-Tunes Customer Satisfaction Measures
When David Weekley Homes won the NHQ Award in 1993, the Houston-based firm set benchmarks for gathering data to measure the strength of customer relationships.

Community Focus
There are many routes to success in the home building industry.

Mercedes' Training Pays Off
No company ever worked harder to achieve an NHQ Award than Melbourne, Fla.-based Mercedes Homes.

Competitive Edge
An interesting philosophy is at work at The Green Cos.

Kaufman and Broad Still Into Rayco Model
No NHQ winner ever set higher benchmarks, in just about every area of operations, than Rayco-former Professional Builder of the Year Ray Ellison's old San Antonio jugernaut.

Drees Leads by Letting Go
Many home builders, perhaps most, run their companies the way George S. Patton ran the Third Army, great at giving orders and getting things done, not so gret at mentioning the emerging leaders a growing organization needs.

Get to the Next Level
Are you a builder committed to the quality process but still need a breakthrough to reach levels of quality and customer satisfaction you expect?

Even-Flow Construction
If one trend is sweeping production builders across the country, it is even-flow construction.

Virtual Organization
Consider a few facts about the Phoenix home building market.

Kennedy Regroups to Match Rayco model
Count suburban Chicago's kennedy Homes among those enthralled with the Rayco model of research-driven product development and even-flow production.

The Builder of Choice
Shortages of skilled trade contractors in today's residential building boom have home builders copeting for their attention.

Triple Crown Sets Mark for Public Responsibility
Small and midsize builders are often at a disadvantage in competition with the high-powered national cmpanies invading their markets with increasing frequency.

Fieldstone Communities Follows
Add Newport Beach, Calif.-based Fieldstone Communities to the list of builders falling head-over-heels in love with the 'Rayco model' of production building operations.

Satisfying Homeowners
Home building is unique because it is the only industry that strives for customer satisfaction without expecting to profit from repeat sales.
Feedback:
Send us your comments.
Selected letters will be posted on this site. HousingZone does not guarantee that all letters will be posted, and letters are subject to editing.
Click here to submit


© 2009, Reed Business Information, a division of Reed Elsevier Inc. All Rights Reserved.

Talk Back

There are no comments posted for this article.

POST A COMMENT ON THIS ARTICLE

 

Advertisement







Sponsored Links
Security System
Affordable wireless security systems from SafeMart.
Hardwood Floors
Stylish and durable hardwood floors from Armstrong
Room Dividers
Room Dividers at Home Decorators Collection.