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2000 NHQ Handbook


April 14, 2006
HousingZone

Learn best practices from industry leaders in HousingZone.com's "Handbook for Winning" Forum, as winners of the 2000 National Housing Quality Award share the benchmarking tips they've learned along their quality journey. As the centerpiece of the National Association of Home Builders Research Center's quality program, the NHQ Award is regarded as the highest level of quality achievement in the housing industry. From leadership and strategic planning to human resources and business results, these builders have set themselves apart, within their markets and in the profits they pull to the bottom line every day. Click here for more information on the NHQ Award.
Ultimate Quality Control
Vertical integration, quality culture and well-honed plant manufacturing are key to NHQ Gold winner Palm Harbor Homes.

Straight From the Heartland
NHQ Silver Award winner, Don Simon Homes, is a model of team commitment to quality and the quality process.

Build to Last
NHQ Gold Award winner Simonini Builders proves that great companies can come in small packages.

Applying for the National Housing Quality Award
Unlike quality awards concerned only with the finished product, the National Housing Quality Award examines the builder s business and quality management practices.

Living Quality
Total quality management is serious business. I ve read more than a few books on the subject, and none would qualify as light reading.

Success Drivers for Home Builders
What are the most important keys to success for a home builder?

A Quality Journey
At Sunrise Colony Co., we were proud to win the National Housing Quality Award last year.

The Quality Process
Seven years ago, when the National Housing Quality Awards were introduced, most builders struggled to figure out how quality management could help their companies.

Total Quality Self-Assessment Survey
This Total Quality Self-Assessment Survey was originally developed as a tool for the National Housing Quality Award judges to evaluate applicants. Several of the judges began using the survey to evaluate their own building companies.

Customer Satisfaction Bonuses
A company's long-term financial performance hinges on customer satisfaction.

Quality Obsessed
While we cultivate a culture of quality zealots in our teams, too often we seem to allow the weaknesses in the group the opportunity to illustrate who we are and, unfortunately, it usually happens in front of the home buyer.

Beyond Customer Satisfaction
Just when you thought customer satisfaction was surpassed only by exceeding expectations, customer satisfaction rules are changing again.

Quality Enabled E-Home Sales
In this era of e-commerce, quality builders are poised to make their mark.

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