Dan Bawden offers tips for remodelers wanting to get their last payments on time from clients.
Clients often want to hold out major portions of the project’s payment to ensure loyal attendance and attention by the remodeler until the job is done. Bawden suggests two contract clauses to make sure there’s no confusion on when the job’s done:
This technique ties cost directly to time needed to do the work. For instance, if two downspouts need to be painted, Bawden might estimate 30 minutes to do the work. With a company hourly rate of $60, the client can withhold $45, and no more, until that work is completed.
Bawden also stresses to customers that the company’s warranty, which is part of the contract, holds the remodeler accountable for any details that arise after the payments are made. "We stress that we’ve taken care of them so far, and it won’t stop just because we’ve gotten the money," he says. "You definitely need to provide emotional support at the end."
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