St. Louis, January 5, 2010
— Despite the often-gloomy housing market headlines, one St. Louis area homebuilder has reason to celebrate. For the second year in a row, Consort Homes has been given a 100 percent satisfaction rating by its customers. This significant rating has been accompanied by a surge in new home sales.
In an independent survey conducted by St. Paul-based market researchers Woodland, O’Brien & Associates, Inc.
(WOA), 100 percent of customers indicated that they were happy with their Consort Homes experience and would be willing to refer. This is the second consecutive year Consort has achieved this rating, “something we virtually never see,” according to the report from WOA.
In addition to a record customer service rating, Consort Homes has also experienced a surge in sales. In the past six months, its year-over-year sales are up 13 percent. The sales increase comes despite a 12 percent decrease in traffic coming through the Consort sales office. Management attributes the increase in sales despite a decrease in traffic to the high levels of customer satisfaction and referrals from existing homeowners. In fact, the WOA survey showed that almost 70 percent of existing customers report having referred Consort Homes between one and ten times.
In 2009, Consort Homes became the first homebuilder in the St. Louis area to build to the rigid “green” specifications of the Home Builders Association of St. Louis and the Eastern Missouri Green Building Organization. In addition, new Consort Homes meet the sustainability standards set by the NAHB National Green Building Program and the Energy Star Certification Standards.
“We pride ourselves on offering customers the home features they want in comfortable, beautiful communities,” says Ed Petras, director of marketing and sales for Consort Homes. “It is incredibly gratifying to know that our customers are happy with their home and the services they receive.”
For more information about Consort Homes and the company’s green building practices, visit www.MyConsortHome.com
About Consort Homes
Established in 2005 by Howard Chilcutt, Consort Homes’ history begins more than 80 years ago with the founding of The Jones Company in St. Louis by John E. Jones. In 1961, Jones’ son, Robert E. Jones purchased the company. Together, Jones and Chilcutt led The Jones Company to great success, building more than 15,000 new homes in Missouri, Illinois, Indiana and Tennessee. The Jones Company divisions in Missouri, Indiana and Illinois were acquired by Centex Corporation in 2003. However, The Jones Company of Tennessee (Nashville), parent company of Consort Homes, remains under the ownership of the Jones and Chilcutt families.