Increasing profit, quality products and services, agility, lower overhead, and operating costs are the key benchmarks vital to the performance and culture of successful firms.
Increasing profit, quality products and services, agility, lower overhead, and operating costs are the key benchmarks vital to the performance and culture of successful firms. What can't be overlooked is the invisible infrastructure that makes speed in the management fast lane possible.
Selecting a philosophy and infrastructure is the road map that drives everyone in your organization to the same destination. The Malcolm Baldrige process is one place to start, but other philosophies also work. It is important to have a philosophy in place from the start to direct your efforts and ensure that managers look at all parts of the organization. A savvy manager should recognize the good segments in each offering, cut out the distracting ones and link the different parts that must work together for the benefit of the organization.
The common ingredients (and systematized usage) are found in employing the core contributions of:
Why Malcolm Baldrige Works Well
The Malcolm Baldrige National Award criteria are constantly updated based on actual best practices and success in industry performance. They provide a well-integrated evaluation process for gaining rapid insight into the "as-practiced" organizational culture and its management systems. They can quickly isolate removable obstacles and point out improvement opportunities on the road to excellence.
The criteria provide a proven, productive business philosophy. This core philosophy and its customer- and performance-oriented values can be adopted easily by any organization. It provides a compact but well-integrated management format that focuses on all necessary components of a well-managed, agile organization.
Baldrige has seven interactive components, each with criteria to recognize the organization's level of maturity and most productive next steps:
For some companies, simply applying Baldrige principles to tweak an existing management excellence infrastructure is all it takes to jump to the fast lane. In most cases, however, true management excellence requires a combination of strategies.