Publication Date:
Sun, 2004-09-12 19:00
Article Image:
They've been dreaming about it for months, even years, and now their dreams are finally coming true. As the excitement of breaking ground on their new house sets in, home buyers can let their dreams create a home their builder can't deliver. Each home buyer has a different set of experiences and plans for their house. And today's home buyers are educated; they're talking to other home buyers and doing online research to get insight into the home building process and standards. Some are more familiar with home building than others, but they all have one thing in common: expectations.
As their knowledge grows, so does their list of questions. This list may be long, but most of the questions deal with a few fundamental expectations. To keep the builder and the customer on the same page, communication must flow freely. A builder who understands and is prepared to talk about their customers' expectations can build a strong reputation and improve customer satisfaction.
There are six key customer expectations that every builder should be aware of. They are:
Expectation 1: My home should be finished on time.
Expectation 2: My home should be built right by a builder who stands behind it.
Expectation 3: My home should have my selections, correctly installed.
Expectation 4: I should have access to my home during construction.
Expectation 5: I should be able to make special requests during construction.
Expectation 6: The builder should make building a home a worry-free experience.
Understanding the reasons and details behind these expectations is essential for any builder who values customer relations, growing their bottom line and quality construction practices. To access this information, go to hz.buildiquniversity.com [1] and enroll in Setting Customer Expectations about the Construction Process.
