This one-day course built around experiential case studies and exercises that engage the homebuilder associate in his or her own world. Using proven problem analysis and resolution techniques and consistent with the hallmark quality philosophies of W. Edwards Deming, this course takes the student from theory to practice to application in one day. The course builds knowledge, understanding and skills.
Prior to the workshop, each student is provided a structured format to use to gather three issues for potential problem analysis and resolution. The format helps the participant understand how to look for likely "targets" and how to gather needed information using who, what when, where, why, how & how much parameters and such techniques as "is/is not" stratification, to cite just one helpful technique.
In addition, some of the basic quality analysis techniques that enhance problem solving will be introduced, including checksheets, certain types of flow-charting, Pareto charts and fish-bone diagramming. Using these methods, participants will learn how to turn raw data into good information, then move from mere symptom description to authentic, root cause analysis. Students new to these techniques will begin to see problems in a totally new way. Students with some prior experience will reach a whole new level of understanding.
In the morning session, students will work on case studies that are provided and can see the actual resolution and how close they would have come. In the afternoon, utilizing small teams, participants will pick from their own data cases for on-the-spot analysis and resolution. They will present their data, analysis, solution options and resolution proposals. The result will be problems actually solved during the workshop. Even more important, students will leave with the tools needed to pursue all of the issues exposed during the process. Each participant will leave with an action plan for structured follow-up with his or her manager.
This workshop is led only by experienced TrueNorth Facilitators, each of who has a minimum of ten years direct building industry experience. All company personnel, functions and levels are appropriate for participation. Key supplier and trade personnel in attendance have been shown to enhance the workshop experience for all.
