Customer Satisfaction
Business customer satisfaction advice for professional home builders and remodelers.
Even in this economy, there are builders in all markets producing good numbers. Management and sales expert Bob Schultz sheds some light on their...
IBM, GE, and American Express are among the Fortune 500 companies that have implemented “voice of the customer” programs to help create a customer-...
IBM, GE, and American Express are among the Fortune 500 companies that have implemented “voice of the customer” programs. Find out how VOC can help...
For every dissatisfied customer you create, you need two satisfied customers just to offset the negative talk.
Haseko Construction Inc., Honolulu, put its quality management system to the test when it rolled out 22 neo-traditional models as part of its foray...
A new survey of nearly 10,000 consumers across 43 states by John Burns Real Estate Consulting reveals several interesting findings on what buyers...
The NHQ Awards represent the best of the best in quality-driven home building companies, and the 2011 class is no exception. All three winners —...
Instead of price chasing the competition, Wathen-Castanos reinvents itself as a high-performance, green builder to grow during the market’s ‘darkest...
For Lancaster, Pa.-based Charter Homes & Neighborhoods, customer satisfaction is more than great service and warranty — it’s about making the...
Now in year five of the worst housing market downturn since the Great Depression, most builders by now have faced monumental challenges to keep their...
