Customer Satisfaction
Business customer satisfaction advice for professional home builders and remodelers.
Today's customers pay attention to how they are treated and remember the experience they have while working with a sales associate. To a...
With rising interest rates and a softening market, many builders face high cancellation rates as customers reconsider and or walk away from their...
Many home builders invest in customer service training for their staff with the goal of providing an outstanding experience at every phase of the...
Inspiration in a nutshell. Here are the results of the Housewarming Gift Contest that Professional Builder held for its readers back in July. The...
Four years ago, Austin Foster's Atlanta, design/build firm, Construction Ahead, was averaging about $400,000 per year in installed sales volume....
Though few home builders see the value in partnering with their customers, those who do have greater customer satisfaction scores and more referral...
The Estridge Companies in mid-February unveiled a design studio and corporate headquarters in an unusual place — a mall — giving the...
The better that custom builders understand their clients' expectations, anticipate possible areas of disappointment, and communicate with them...
Every business encounters unhappy customers, even when they've received the best service and products available. For home builders,...
Corporate Profile: KB Home Nevada is a division of KB Home. Headquartered in Las Vegas, this division serves the Las Vegas metropolitan market—...
