Customer Satisfaction
Business customer satisfaction advice for professional home builders and remodelers.
Excellent performance is the result of an excellent process. Take a look at great sports teams. They are hailed for executing the basics at levels...
NRS reports its annual Customer Satisfaction Awards. The 2006 NRS Awards presented by Professional Builder recognizes builders based on the...
At The Green Company, 97.5 percent of customers would recommend it to others and 55 percent of the company's actual sales come from buyer...
Mattamy Homes has invested time and resources trying to empower its employees to deliver outstanding customer service — not an easy task for an...
Bob and Karen Schroeder, owners of Mayberry Homes in Lansing, Mich., have only been in business since 2002, yet they have garnered more awards for...
With a presence in 54 markets throughout the U.S., Pulte is the largest home builder in North America. In Arizona alone the company operates four...
Farnsworth Development has truly set itself apart as a company that uses customer service to thrive in a hyper-sensitive market. The secret of the...
Shea Homes ranks number four on the list of top performing builders in the Phoenix market. Shea builds homes in a variety of price points, ranging...
T.W. Lewis' excellent customer loyalty ranking helps make it No. 3 out of 41 on the list of top performing builders in the Phoenix market as a...
Before you begin heavy cost-cutting, you should implement a quality improvement program to rebuild your processes and become more proficient. That...
