Customer Satisfaction
Business customer satisfaction advice for professional home builders and remodelers.
Don't let the market get in the way of a new-home sale. AVID Ratings' Paul Cardis explains how you can reduce your cancellations and make a profit.
Every home builder has stories about clients who make the home building process much more complicated with their demanding personality or with their...
Professional Builder columnist Paul Cardis explains why Technical Olympic USA’s Engle Homes division in Orlando defies market conditions to come out...
No one needs to tell you how important marketing is to staying in business. Likewise, it's no big secret that not all marketing is equally...
Home building companies with the highest customer satisfaction ratings have experienced little decline in their stock prices compared to companies...
As the housing market continues to stabilize, successful builders discover giving customer gifts is not enough to satisfy buyers. Rather, builders...
Welcome to the new and improved Professional Remodeler. As I write this, it's three days before Christmas. By the time this issue hits your desk...
As the home building industry becomes increasingly competitive, our attitude toward customer satisfaction will need to change. Whereas it used to be...
Most home builders are seeing their worst margins in 15 years. Thus builders in America now face the acid test on quality and customer...
Robert S. Mann's "Defect-Free Buildings: A Construction Manual for Quality Control and Conflict Resolution" defines physical and legal...
