Customer Satisfaction
Business customer satisfaction advice for professional home builders and remodelers.
Columnist Tom Stephani shows how custom-home builders can focus on helping homebuyers understand the building process.
Builders with communities that have homeowner associations face unique challenges and risks. Here are best practices and resources for home...
Learn to develop a best practice with Professional Builder and Michael Dickens.
First-time homebuyers offer a blank slate for homebuilders. Customer Satisfaction expert Paul Cardis explains how you can turn these buyers into...
Professional Builder columnist John Rymer explains why homebuyers’ values should be at the top of every homebuilder’s sales staff’s...
Though the widely used Net Promoter Score has come under attack, there are good ways to adapt this customer loyalty metric to the home building...
You can no longer afford to be aloof when closing a sale. Professional Builder columnist John Rymer explains why building rapport is essential to the...
AVID Ratings Company's Paul Cardis names 10 things homebuilders can do to keep customers walking through the sales room door.
Loyalty builds trust. Read on to find out why earning your customers' trust is important for your business.
Taking a lesson from the esteemed Ritz-Carlton, PB columnist Paul Cardis shares why it’s better to trim costs than to sacrifice your company...
