Customer Satisfaction
Business customer satisfaction advice for professional home builders and remodelers.
In home building, the team counts on the performance of each individual to deliver the “big win,” which is a happy customer.
People do business with those they know, like and trust.
How do you measure how satisfied your customer is and then create goals around it? You need a new measurement.
Success is often a product of reducing pain or unhappiness more than creating it.
Most remodelers collect client opinions in some way, whether formally or informally. But how do you collect and then apply it so as to make a...
Last month J.D. Power and Associates exited the home building industry. And it is not known whether they will be back when new-home construction...
We profile three home builders that took very different paths in creating highly successful customer satisfaction programs. Learn how a perennial...
Customer-satisfaction expert Charlie Scott of Woodland, O'Brien and Scott offers tips for driving referrals from your inventory home buyers.
A survey of home buyers shows that spec-home customers are much less satisfied than those purchasing “to-be-built” homes. Customer-satisfaction...
