Kraftmaid Cabinetry tops J.D. Power rankings

Michigan-based KraftMaid Cabinetry was awarded highest honors in kitchen cabinet customer satisfaction by J.D. Power and Associates’ 2011 North American Kitchen Cabinet Satisfaction Study. 

The 2011 North American Kitchen Cabinet Satisfaction Study measures customer satisfaction among homeowners who purchased kitchen cabinetry in the previous 12 months. The study is based on responses from over 1,200 respondents and was fielded over the course of March and April 2011. Overall customer experience was evaluated by five categories: ordering and delivery; operational performance; design features; price; and warranty. KraftMaid Cabinetry led the competitive field in the study, ranking highest in three of the five categories: ordering and delivery; operational performance; and design features.

“We are honored to receive this distinction and be recognized as a leader in customer satisfaction by homeowners across the United States,” said Mark Ayers, vice president of marketing for KraftMaid.  “And we are grateful for our teams of artisans, designers, engineers and customer service specialists who have made customer satisfaction their top priority. It is their dedication to building long-lasting, quality cabinetry that has made this award possible.”

Merillat and Thomasville joined KraftMaid Cabinetry with 5/5 ratings in design features; and Armstrong, Merillat and Thomasville received 5/5 ratings, along with KraftMaid, for ordering and delivery.

Thomasville received top ratings for warranty and IKEA cabinets were ranked as the top choice for price.