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Issue Contents

August 2011

Feature

3 builders — 3 paths to great customer satisfaction

We profile three home builders that took very different paths in creating highly successful customer satisfaction programs. Learn how a perennial power went from good to great; how a startup achieved success from the get-go; and how an...

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10 lessons learned from building a zero-energy home

Developers of a cost-conscious zero-energy home offer guidance on building uber-green homes on a budget.

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6 product trends for 2011

Each year, the Professional Builder staff teams with the editors of Professional Remodeler to evaluate hundreds of building-industry products introduced during the previous 12 months to come up with our 101 Best. Besides learning about what’s new...

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9 tricks for creating a super model

Super models and award-winning model homes have more in common than you might think. Here are nine essential elements from the world of high fashion that will take your model homes to the next level.

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Multi-family housing that bucks the trend

Strong design that satisfies home buyers’ desire for indoor/outdoor living and a single-family feel helps set these multi-family housing projects apart.

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Publisher's Letter: Satisfaction is serious business

Last month J.D. Power and Associates exited the home building industry. And it is not known whether they will be back when new-...

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Recruit your dream team in 10 easy steps

Many managers spend more time researching the purchase of office equipment than on hiring their representatives. New-home sales management expert Bob Schultz offers 10 steps to ensuring you hire only the best of the best.

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Scott Sedam: Trades speak out on Lean process

What does it take to build a Lean culture with your suppliers and trades, and how does it impact their business and yours? To find out, Lean building guru Scott Sedam asked some builders on their own Lean journeys to suggest a few suppliers and...

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Smaller, smarter single-family detached concepts

Professional Builder's House Review design team presents four creative ideas for right-sizing single-family detached homes.

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Social media tools gaining acceptance among builders – Professional Builder survey

Seven in 10 building industry professionals now use social media sites like Facebook, LinkedIn, and Twitter for business purposes, according to new research by Professional Builder.

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Solving the spec-home customer satisfaction dilemma

A survey of home buyers shows that spec-home customers are much less satisfied than those purchasing “to-be-built” homes. Customer-satisfaction expert Charlie Scott offers tips for driving referrals from your inventory home buyers.

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Taylor Morrison CEO: “We have the cleanliness of our balance sheet to move this business forward”

Professional Builder recently sat down with Taylor Morrison President and CEO Sheryl Palmer to discuss the firm's acquisition, growth opportunities, road to profitability, and land strategy. Here's a recap of the conversation.

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Reference Library

Professional Remodeler's 2013 Market Leaders

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