Issue Contents

Unlike most remodeling companies, Bowa Builders has a department dedicated solely to customer service.

Settling with an insurance company on restoration costs took 20 months longer than rebuilding the home.

With a six-person staff that includes two sets of spouses, remodeling is truly a family affair for HoBart Builders. In this vein, its approach to customer service is simple: Treat customers like family.

For David and Ann Rodrigues, president and vice president of David & Goliath Builders, the project that launched their remodeling division had to be featured in the local home improvement showcase and had to really demonstrate the company's...

eBay's business marketplace construction channel, the York Business Analyzer and Yellow Steel highlight offerings on the Web.

For owners running successful remodeling companies, consider the following as an introductory road map to diversifying and solidifying your personal finances. For those struggling to run a successful company, consider what you're missing and use...

The mantra at Plekkenpol Builders is that customer service means each customer feels like he or she is the most important customer. To this end, the company insists that employees communicate with clients daily and are on call 24 hours a day,...

The good news coming out of the NRS homeowner satisfaction study? Most customers are very satisfied with their remodelers.

A sale is a transfer of feelings. The salesperson successfully transfers certain feelings to the prospect, who is converted into a client when the transfer is completed.