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Issue Contents

September 1999

Feature

Clamping Down on Suspected Counterfeits
In mid-June the U.S. Court of Charlotte, N.C., upheld an injunction against Michigan-based Wholesale Tools preventing them from selling tools suspected of being counterfeit American Tool products.
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Down to Earth

The difference between a successful project and one that causes a lot of headaches often has more to do with what the customer expects.

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Gentle Power of the Pen
The pen is a powerful weapon. Harnessed correctly, it can do powerful good.
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How to Choose Ceramic Tile

The latest in ceramic tile.

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Lessons Learned

Remodeling for an architect-homeowner.

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Lusk Building & Remodeling Inc.

Company snapshot

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Making Good on the Promise

Rosie Romero offers tip for pulling off the Impossible Promise.

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Motivation Muscle
Employee incentives
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Off the Floor

Non-convential uses for ceramic tile.

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Quick Tip

A tip when ordering tile.

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Remodeling Your Spirit
If interest in spirituality and wellness continues, you might soon be fielding calls from homeowners seeking holistic remodeling.
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Satisfaction Guaranteed

A Scottsdale, Ariz., remodeler offers a money-back guarantee to his clients.

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State of the Market

Stats from Tile Council USA

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Supplier News
CertainTeed Corp. acquires GS Roofing.
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Teaching Profit/Loss
Jud Motsenbocker, CGR, has been teaching remodelers how to understand profit-and-loss statements for years.
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We've Got Mail
Letter to editor on draw schedules and in-house help.
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Web Resources
The Institution of Management and Information's website provides information from 40 business management newsletters.
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Product Review

Web Watch
Find information about interior door designs, siding, and other building and industrial products at www.masonite.com.
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