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Customer Satisfaction

The NRS Award in Homeowner Satisfaction honors the very best home builders and remodelers in the nation for homeowner satisfaction excellence. Award winners were profiled in Professional Builder and Professional Remodeler magazines (see below).
2005
 Professional Builder Magazine

November 2005

Achieving excellence in service and referrals requires a customer-first culture.

If successful home building was a recipe, the ingredient list might look something like this: one part skilled builder and trades; one part good land and floor plans; two parts satisfied customers.
 Professional Remodeler Magazine

November 2005

The 2005 NRS Award winners share best practices for improving customer satisfaction ratings.

Service is what separates the truly professional remodeler from the rest. Remodelers who not only get the job done but also answer questions, soothe fears, clean up, listen well and provide choices create true value for their clients.

2004
 Professional Builder Magazine

November 2004

 Professional Remodeler Magazine

December 2004

Most remodelers start strong with a courteous sales process, but only the best excel at making customers happy at walk-through

These systems and practices keep clients coming back

Though Boardwalk Builders works mostly on second homes in the resort town of Rehoboth Beach, Delaware, the company makes their customers' happiness first priority. As proof, the company ranked above benchmark averages in the 2004 NRS Homeowner Satisfaction Awards.

2003
 Professional Builder Magazine
September 2003

Profitable insights from this year's NRS Award in Homeowner Satisfaction winners - including what makes them so good.
Also see: Referral Factors
The best practices that lead to superb customer satisfaction.
Diamond Award Winners

1st in Class Winners


Excellence Award Winners
 Professional Remodeler Magazine
September 2003

Satisfaction Guaranteed
Customer survey scores from five top remodeling firms prove it's possible.


 
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