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Gifts that Make a House a Home
Inspiration in a nutshell. Here are the results of the Housewarming Gift Contest that Professional Builder held for its readers back in July. The online version of the article contains more information and all of the submissions we received. Enjoy!
Good as Gold
Four years ago, Austin Foster's Atlanta, design/build firm, Construction Ahead, was averaging about $400,000 per year in installed sales volume. Last year, following steadily increasing annual sales, the firm's volume reached a hefty $1.7 million. Although a number of factors contributed to this rise in business, Foster places the majority of the credit on his company's ability to satisfy custo...
Leading the Way to Better Customer Service
Many home builders invest in customer service training for their staff with the goal of providing an outstanding experience at every phase of the home-building process. As commendable as these efforts are, they will always fall short if the company's leadership doesn't model attitudes and behavior.

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