I read [Rick Heaston's] online article in Housingzone.com today. Your observation of the skill sets of today's on-site sales personnel is more than astute — it's dead on! In further agreement, it is my responsibility to see that my on-site sales managers get the training they need and deserve to better position them and Miller and Smith in this transitioning market.

I have been researching bringing a new trainer on board and recently reached out to Bob Schultz and the New Home Specialist and obtained a proposal. After reading your article, I think I would be doing myself and my company an injustice if I didn't speak with you as well.

Nancy Singleton, Director of Sales, Miller and Smith

Send your letters to Paul Deffenbaugh, Editorial Director. Please include your name, company name, address and phone number.

GIANTS, 2000 Clearwater Drive, Oak Brook, IL 60523, f: 630/288-8145, e: paul.deffenbaugh@reedbusiness.com