Customer Satisfaction
A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.
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11 ways to increase repeats...
Effective strategies to increase your company’s bottom line.
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The home improvement...
Examining the good, the bad, and the ugly
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Builder of the Year report...
Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.
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The miracle of compound...
How creating satisfied customers can have a compounding effect on referral sales.
Effective strategies to increase your company’s bottom line.
Most Recent in News Customer Satisfaction
Normandy achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
NARI offers tips in honor of National Home Improvement Month.
The ranks of LEED certified homes would grow faster if builders appealed more to homeowner’s desire to save money on utilities, says Paul Fisette, a sustainable building expert at the University...
Latest Customer Satisfaction
As we discussed in my last column, the visual comes first. So, thinking strategically, you are being asked to pursue a strategic process. This starts with the visual reality of your company,...
Sometimes we don’t realize it at all because we are so busy trying to make an unsatisfied client happy, wondering why the gross profit of a job is off, or speculating why a project is delayed...
In looking ahead to 2013, we asked builders who placed in the middle of the pack in our survey about the lessons they learned from the downturn, and how they are applying that information to...
From what I gather in my dealings with builders and designers, our industry underutilizes spreadsheets.
In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.
The most prevalent trends in bathroom design for 2012 and 2013 are centered on better use of floor space, more storage, and amenities that rival those of an upscale resort or spa.
Scott Sedam wraps up his six-part series on quality management with 10 techniques for building efficient processes and ensuring a better product.
Effective strategies to increase your company’s bottom line.
The mere thought of turning down a job may seem out of the question. However, some remodelers turn down a job because they know it’s the best decision for their business. Professional Remodeler’s...
Examining the good, the bad, and the ugly
