Customer Satisfaction
A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.
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11 ways to increase repeats...
Effective strategies to increase your company’s bottom line.
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The home improvement...
Examining the good, the bad, and the ugly
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Builder of the Year report...
Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.
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The miracle of compound...
How creating satisfied customers can have a compounding effect on referral sales.
Effective strategies to increase your company’s bottom line.
Most Recent in News Customer Satisfaction
NARI offers tips in honor of National Home Improvement Month.
The ranks of LEED certified homes would grow faster if builders appealed more to homeowner’s desire to save money on utilities, says Paul Fisette, a sustainable building expert at the University...
Integrity from Marvin Windows and Doors continues to outperform windows in the fiberglass/composite category with products from their Wood-Ultrex line named as most efficient by the EPA for 2013...
Latest Customer Satisfaction
From what I gather in my dealings with builders and designers, our industry underutilizes spreadsheets.
In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.
The most prevalent trends in bathroom design for 2012 and 2013 are centered on better use of floor space, more storage, and amenities that rival those of an upscale resort or spa.
Scott Sedam wraps up his six-part series on quality management with 10 techniques for building efficient processes and ensuring a better product.
Effective strategies to increase your company’s bottom line.
The mere thought of turning down a job may seem out of the question. However, some remodelers turn down a job because they know it’s the best decision for their business. Professional Remodeler’s...
Examining the good, the bad, and the ugly
Years ago I thought the only people who knew about home performance were ponytailed hippie types who placed bricks in toilet tanks to conserve water, and performed cumbersome tests on homes using...
Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.
How creating satisfied customers can have a compounding effect on referral sales.
