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Although the recovery of the U.S. housing market appears to have stalled in many areas of the country, customer satisfaction with new-home builders has improved for a third consecutive year.
Leaders need to engage their people, be good listeners and set the right example.
Home builders that focus on increasing customer satisfaction also get more referrals.
If you do the right thing, your customers will be satisfied -- but you need to ask some tough questions first.
In addition to new homes, the EnergyValue Housing Award (EVHA) program will also provide an opportunity for builders and remodelers to showcase the energy-efficiency upgrades.
Here's a sample of the recommendations of three industry experts from a recent Professional Builder Webcast.
Employees need to be involved in crafting a company's mission if they are going to truly buy into it.
Professional Remodeler magazine examines why remodelers should care about social media and what they should consider before jumping in.