Latest in customer-satisfaction
on February 29,2008 in Feature
Learn to develop a best practice with Professional Builder and Michael Dickens.
on January 31,2008 in Feature
We offer homebuilders a primer for understanding — and selling to — their entry-level buyers.
on June 30,2007 in Feature
Every home builder has stories about clients who make the home building process much more complicated with their demanding personality or with their personal demands. When conflicts arise, finding...
on December 31,2006 in Feature
Robert S. Mann's "Defect-Free Buildings: A Construction Manual for Quality Control and Conflict Resolution" defines physical and legal defects, tells builders how to prevent them and...
on October 31,2006 in Feature
At The Green Company, 97.5 percent of customers would recommend it to others and 55 percent of the company's actual sales come from buyer referrals, thanks to a unique brand of customer care....
on October 31,2006 in Feature
Mattamy Homes has invested time and resources trying to empower its employees to deliver outstanding customer service — not an easy task for an organization that builds more than 4,500 homes a...
on October 31,2006 in Feature
Bob and Karen Schroeder, owners of Mayberry Homes in Lansing, Mich., have only been in business since 2002, yet they have garnered more awards for customer satisfaction than most veteran builders....
on October 31,2006 in Feature
With a presence in 54 markets throughout the U.S., Pulte is the largest home builder in North America. In Arizona alone the company operates four divisions: one in Tucson and three in Phoenix, under...
on October 31,2006 in Feature
Farnsworth Development has truly set itself apart as a company that uses customer service to thrive in a hyper-sensitive market. The secret of the company's success is a caring and customer-...
on October 31,2006 in Feature
Shea Homes ranks number four on the list of top performing builders in the Phoenix market. Shea builds homes in a variety of price points, ranging from $200,000 entry-level homes to $1 million luxury...
on October 31,2006 in Feature
T.W. Lewis' excellent customer loyalty ranking helps make it No. 3 out of 41 on the list of top performing builders in the Phoenix market as a higher-end luxury production builder. Homes range...
on September 30,2006 in Feature
With rising interest rates and a softening market, many builders face high cancellation rates as customers reconsider and or walk away from their original purchase decision. Although no builder is...
on August 31,2006 in Feature
Inspiration in a nutshell. Here are the results of the Housewarming Gift Contest that Professional Builder held for its readers back in July. The online version of the article contains more...
on August 31,2006 in Feature
Four years ago, Austin Foster's Atlanta, design/build firm, Construction Ahead, was averaging about $400,000 per year in installed sales volume. Last year, following steadily increasing annual...
on July 31,2006 in Feature
The Estridge Companies in mid-February unveiled a design studio and corporate headquarters in an unusual place — a mall — giving the company a new way to brand itself in the communities...
on April 30,2006 in Feature
The better that custom builders understand their clients' expectations, anticipate possible areas of disappointment, and communicate with them about the realities, the more likely the entire...
on March 31,2006 in Feature
Every business encounters unhappy customers, even when they've received the best service and products available. For home builders, these potentially hostile homebuyers can present...
on March 31,2006 in Feature
Corporate Profile: KB Home Nevada is a division of KB Home. Headquartered in Las Vegas, this division serves the Las Vegas metropolitan market—including a growing number of communities in...
