Latest in customer-satisfaction
on May 29,2009 in Feature (Web Exclusive)
Not sure what you need to know about Universal Remodeling? Take this course and learn what works
on May 29,2009 in Feature (Web Exclusive)
Take this course to find out how to make change orders work for your business
on May 29,2009 in Feature (Web Exclusive)
Word of mouth can be the fastest dealbreaker there is - here are three ways for your business to become the talk of the town... in a positive way
on May 29,2009 in Feature (Web Exclusive)
Make smart moves by using your referrals to increase your business - here's how
on May 29,2009 in Feature (Web Exclusive)
Learn strategies in this course to avoid an unhappy customer
on April 30,2009 in Feature
Home builders can use secret shop companies' discoveries to train their sales staff for peak performance.
on April 28,2009 in Feature (Web Exclusive)
The NAHB is asking Congress to ensure that legislation intended to make homes more energy efficient focuses on measures that provide the greatest environmental benefit without putting housing...
on February 26,2009 in Feature (Web Exclusive)
Consultant Debra J. Schmidt talks about how customer satisfaction leads to customer loyalty
on February 25,2009 in Feature (Web Exclusive)
The National Association of the Remodeling Industry (NARI) advocates going with a professional for remodeling
on February 06,2009 in Feature (Web Exclusive)
Pennsylvania company honored for high level of customer service
on October 31,2008 in Feature
Avid Award winners for 2008 leverage customer loyalty in home building to survive the housing slump.
on September 30,2008 in Feature
Excellent HR processes and customer satisfaction earned K. Hovnanian – Northern California a 2009 National Housing Quality Honorable Mention Award.
on September 30,2008 in Feature
Despite a tough market, some home builders and their sales teams aren’t being nearly aggressive enough to reel in potential buyers, say the results from a Denver-area survey.
on September 11,2008 in Feature (Web Exclusive)
Overall customer satisfaction with home builders improves significantly in 2008, despite daunting economic challenges and surplus inventory levels in the industry.
on April 30,2008 in Feature
Homebuilders can create stronger relationships with their homebuyers by dispelling misconceptions early on and clearly spelling out what they should and should not expect.
on March 31,2008 in Feature
Here are the sales tactics home builders need to move buyers out of those contingent contracts — that often fall out — into binding contracts.
on March 31,2008 in Feature
Columnist Tom Stephani shows how custom-home builders can focus on helping homebuyers understand the building process.
on February 29,2008 in Feature
Builders with communities that have homeowner associations face unique challenges and risks. Here are best practices and resources for home builders who are looking to set up community...
on February 29,2008 in Feature
Learn to develop a best practice with Professional Builder and Michael Dickens.
on January 31,2008 in Feature
We offer homebuilders a primer for understanding — and selling to — their entry-level buyers.
