Latest in customer-satisfaction
on January 03,2011 in Feature
Last month, the U.S. Census Bureau released the first batch of the freshly collected 2010 census data of the nation. The big news so far: The official resident population count increased 9.7 percent...
on January 01,2011 in Feature
This past September, we wrote extensively about the state of builder and buyer financing, which no doubt is one of the most-difficult challenges home builders face today. For weeks after the issue...
on January 01,2011 in Feature
When this magazine was launched as Practical Builder in the spring of 1936, the outlook for Americans and the rest of the world was far bleaker than what we face today. Back then we were in the...
on December 31,2010 in Feature
Sure, the past five years have been chaotic and the prospects for 2011 don’t exactly look entirely sunny. But there are plenty of builders and developers that are planning for growth this year by...
on December 08,2010 in Feature
mackmiller design+build capitalizes on surprises to make a successful remodel.
on December 06,2010 in Feature
With a strong focus on marketing and sales combined with smart management, San Diego-based Marrokal Design & Remodeling has maintained profitability even as revenues dipped in 2009 before...
on December 06,2010 in Feature
HighCraft Builders is using technology to make sure the company, its clients and its trade partners are all communicating clearly.
on December 06,2010 in Feature
Armed with years of management improvements and a recession-busting attitude, Professional Builder’s Builder of the Year kept its focus on a diversified and value-rich product offering to emerge as...
on December 06,2010 in Feature
While conducting research on a builder for a recent issue of Professional Builder, I did what most people do first when they want to learn more about a company, or any subject for that matter. I went...
on December 05,2010 in Feature
Successful builders obsess on sales conversion ratios, tracking key metrics, hiring the right people, and knowing where they stand in the marketplace, writes Bob Schultz in his latest column. Schultz...
on November 07,2010 in Feature (Web Exclusive)
IBM, GE, and American Express are among the Fortune 500 companies that have implemented “voice of the customer” programs to help create a customer-centric culture. How customer-centric is your...
on November 07,2010 in Feature
IBM, GE, and American Express are among the Fortune 500 companies that have implemented “voice of the customer” programs. Find out how VOC can help you create a customer-centric culture.
on November 02,2010 in Feature
Precise systems and good listening deliver dazzling project at a practical price
on November 01,2010 in Feature
For every dissatisfied customer you create, you need two satisfied customers just to offset the negative talk.
on November 01,2010 in Feature
Even in this economy, there are builders in all markets producing good numbers. Management and sales expert Bob Schultz sheds some light on their secret to success. It includes having owner buy-in...
on October 07,2010 in Feature
The NHQ Awards represent the best of the best in quality-driven home building companies, and the 2011 class is no exception. All three winners — Charter Homes & Neighborhoods, Haseko Construction...
on October 07,2010 in Feature
Instead of price chasing the competition, Wathen-Castanos reinvents itself as a high-performance, green builder to grow during the market’s ‘darkest days.’
on October 07,2010 in Feature
Haseko Construction Inc., Honolulu, put its quality management system to the test when it rolled out 22 neo-traditional models as part of its foray into single-family home building. Read about the...
on October 07,2010 in Feature
For Lancaster, Pa.-based Charter Homes & Neighborhoods, customer satisfaction is more than great service and warranty — it’s about making the home-buying experience something truly special. Read...
on October 07,2010 in Feature
Implementing the principles of Lean in home building is no easy task, but the payoffs in waste reduction and cost savings can be substantial. Lean expert Scott Sedam provides a roadmap for getting...
