Latest in customer-satisfaction
From what I gather in my dealings with builders and designers, our industry underutilizes spreadsheets.
In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.
The most prevalent trends in bathroom design for 2012 and 2013 are centered on better use of floor space, more storage, and amenities that rival those of an upscale resort or spa.
Scott Sedam wraps up his six-part series on quality management with 10 techniques for building efficient processes and ensuring a better product.
Effective strategies to increase your company’s bottom line.
The mere thought of turning down a job may seem out of the question. However, some remodelers turn down a job because they know it’s the best decision for their business. Professional Remodeler’s...
Examining the good, the bad, and the ugly
Years ago I thought the only people who knew about home performance were ponytailed hippie types who placed bricks in toilet tanks to conserve water, and performed cumbersome tests on homes using...
Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.
How creating satisfied customers can have a compounding effect on referral sales.
Award-winning builders share their process for making happy customers.
There is an evolution taking place in the remodeling industry. As the market changes, smart business owners are adapting to the new economy.
A good friend of mine who is also a 40-year veteran of the construction industry has taught me a lot about relationships over the past few years. He has been a tireless advocate of relationships...
If you had a chance to do it over, would you enter the home improvement business again? And, if so, what advice would you give someone starting out today?
For today’s home buyers, there are two primary sources of dissatisfaction. We talked to builders and customer satisfaction experts to find out how they tame these two tigers.
In home building, the team counts on the performance of each individual to deliver the “big win,” which is a happy customer.
The remodeling industry numbers are very strong: remodeling in the U.S. generates about $300 billion annually, which is more than commercial construction, public works projects and retail clothing...
Professional Remodeler and members of the PRIME Group have partnered to bring you business advice on the latest issues facing remodelers.
Ensure durability, strength, and fewer callbacks related to your subfloors by following these back-to-basics installation strategies.
Finding the best tech solutions for CRM