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In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.
In response to Scott Sedam’s discussions of the coming labor shortage in America, Professional Builder readers sound off on both sides of the debate.
Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.
Home builders are in the crosshairs as cash-strapped local governments that have seen their budgets decimated during the economic downturn look for ways to shift infrastructure costs to the...
Without buy-in from top management, Lean practices are sure to fizzle out over time. Lean operations expert Scott Sedam contemplates what it takes to get support from the very top.
Award-winning builders share their process for making happy customers.
Not fully using manufacturers’ rebate programs is like burning your hard-earned money. Yet many builders don’t utilize these programs to their fullest advantage.
In home building, the team counts on the performance of each individual to deliver the “big win,” which is a happy customer.
Long Island remodeling firm loses office to fire but comes back stronger
How does a longtime builder of new homes survive in one of the most depressed housing markets in the country? By making the move to home-performance improvements.
The pros and cons of using the Kindle Fire in your remodeling business
Actionable tips that you can put in place today for an immediate payoff
Having the right culture is the key to making Lean work in an organization. To demonstrate what a culture of commitment looks like, Scott Sedam profiles builders that truly “get it” when it comes...
Lately, the talk from builders that I’ve connected with has been about the suddenly dwindling supply of available prime real estate in their markets, especially entitled land and finished lots in...
In honor of Professional Builder's 75th anniversary, we profile pioneering figures, breakthrough ideas, and transformative market trends that have shaped home building since 1936.
Loving something, whether it is professional or personal, gives you the energy and fortitude to navigate the environment we are in.
Adaptability and a willingness to find a market make Anthony Home Improvements Remodeler of the Year
The iPad changed mobile computing forever, but is it the best tool for field and office construction professionals? New tablets on the market offer more security, less glare, and serious business...
Smart companies are grabbing market share now and will reap the benefits when the recovery comes