Business Excellence Consulting LLC
President

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

http://www.BusinessExcellenceConsulting.net

DenisLeonard@BusinessExcellenceConsulting.net

Full listing of blogs http://www.housingzone.com/author/denis-leonard

Part 2 SOME QUALITY TOOLS & LINKS TO FREE TEMPLATES

There are a wide range of quality improvement tools and techniques, below are a list of some of them. We will be touching on all of these in this blog. At the end of this blog are links that will take you to free downloadable excel templates for many of these tools.

  • PDCA Plan Do Check Act
  • DMAIC Define Measure Analyze Improve Control
  • SIPOC Suppliers, Input, Process, Outputs, Customers
  • KISS Keep It Simple Stupid
  • SMART (Metrics) Specific Measureable Accountable Realistic Time related
  • SWOT (Strategic evaluation) Strengths Weaknesses Opportunities Threats
  • PESTL (Strategic impacts) Political Environmental Social Technological Legal
  • National Housing Quality Award NHQA
  • Organizational Self-assessment
  • Quality Management Systems
  • Flowcharting (Process Mapping)
  • Cause and Effect (Fishbone) Charts
  • Force field diagrams
  • Mind Mapping
  • Basic charts, histograms, run charts, check sheets, pareto diagrams
  • Kan Ban
  • Poke Yoke
  • Kaizen Blitz
  • Audits
  • Preventive Maintenance
  • Benchmarking (metrics) and Benchmarking Relationships
  • 8D
  • 5S Sort Straighten Shine Standardize Sustain
  • A3
  • Voting scoring tools
  • Corrective & Preventive action
  • Voice of the Customer
  • Value Stream Mapping
  • Reduction of waste (MUDA)
  • Idea generation
  • Customer Satisfaction and surveys
  • Employee Satisfaction and surveys
  • Partner Satisfaction and surveys
  • Supplier (plant) evaluation
  • Reward & Recognition
  • Change Concepts
  • Theory of Constraints

FLOWCHARTS

Flowcharts are a particularly powerful, yet simple tool for process improvement. The simplest type is simply to use boxes to represent steps in a process like in the diagram below. Create a ‘as is’ good, bad and the ugly process map of a key current process you want to improve. Ensure you place a time in days or hours of how long each step takes. Then create a new and improved version. Focus on reducing steps, creating concurrent work for example. Ensure you have a representative from all involved in the process to ensure the maps are accurate and that everyone had input into change and improvement!

To make a more complex process map each step or box can represent a particular aspect of a process as shown in this diagram.

 

FREE DOWNLOADS

If you want to create your own process maps or flowcharts use this link to get a free downloadable excel template for flowcharts

http://www.asq.org/learn-about-quality/process-analysis-tools/overview/flowchart.html

Other free downloadable templates in excel for tools are available via this link

http://www.asq.org/learn-about-quality/tools-templates.html

Basic quality concepts

http://www.asq.org/learn-about-quality/basic-concepts.html

Process view of work links to books etc

http://www.asq.org/learn-about-quality/process-view-of-work/overview/overview.html

Two other websites to look at for more information on quality are

NAHB Research Center, Builder and Trade Quality Certification

http://www.nahbrc.com/builder/quality/certifiedbuilder.aspx

The American Society for Quality (ASQ)

http://www.asq.org

 

NEXT TIME, Part 3 Recommended Improvement Books

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