Business Excellence Consulting LLC
President

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

http://www.BusinessExcellenceConsulting.net

DenisLeonard@BusinessExcellenceConsulting.net

Full listing of blogs http://www.housingzone.com/author/denis-leonard

Focusing on operational efficiencies: Team Charter Document as a key tool

The 2011 Housing Giants Ranking Report shows that the Housing Giants are taking advantage of this slow period to focus on what they see is the top opportunity, working on improving operational efficiencies to boost profit margins. (Professional Builder Magazine, May 2011, p 28-44)

Of course the problem is how to actually find the right opportunities and how achieve these improvements. In earlier blogs I have discussed which quality tools can be used to identify areas for improvement, select which opportunities to focus on first, how to use the tools to determine the root cause problems, how to create solutions and how to create improvement teams to achieve results.  One tool that can help is a Charter Document. A team charter document can save a significant amount of time and focus efforts effectively by defining goals, responsibilities, outcomes, timelines and milestones.

A great example of what a charter template looks like, a completed sample and a detailed explanation of each section is provided by John Moran and Grace Duffy in ‘Team Chartering’ in the ASQs 2011 Spring edition of Quality Management Forum.

This link will take you to the Spring edition of the QMF where you will find the paper on pages 11-17.

http://www.asq-qm.org/files/ASQQMForumSpring2011.pdf

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