Business Excellence Consulting LLC
President

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

http://www.BusinessExcellenceConsulting.net

DenisLeonard@BusinessExcellenceConsulting.net

Full listing of blogs http://www.housingzone.com/author/denis-leonard

BENCHMARKING HIGH PERFORMERS

Reinventing the wheel can take a lot of time. So why not consider benchmarking best practices. The 2011 National Housing Quality Award Winners featured in the October edition of Professional Builder give three wonderful examples. Wathen-Castanos Hybrid Homes, Charter Homes and Haseko Construction.

The 2010 October edition of Professional Builder Magazine features the three winners of the National Housing Quality Award.

Wathen Castanos

http://www.housingzone.com/pb/article/2011-nhq-awards-high-quality-green-wathen-castanos%E2%80%99-recession-busting-strategy

Charter Homes

http://www.housingzone.com/pb/article/2011-nhq-awards-charter-homes-takes-customer-service-%E2%80%98special%E2%80%99-level

and Haseko Construction

http://www.housingzone.com/pb/article/2011-nhq-awards-high-end-designs-delivered-consistently-haseko-construction

How do you compare to them? What best practices can you adapt from them? What quality tools are they using that you can try? If the NHQA has helped them it can help you! Why not apply ? If you want to look outside the industry the link below will provide you with a list of all the National Baldrige winners, many have links to provide a ‘summary award application’ for free download from this page. They list the tools, metrics, training etc that they have used. The companies include small business, service and manufacturing. See what THEY are doing to drive performance.

http://www.quality.nist.gov/Contacts_Profiles.htm

Finally, if you want to find out more information on a Case Study of a builder that has implemented quality for well over 10 years check out this link to get a detailed behind the look at Veridian Homes

http://www.toolbase.org/Best-Practices/Quality-Management/quality-management-high-performance-homes

AND for more information on the impact of quality take a look at this link The Cost of Quality in Homebuilding.

http://www.toolbase.org/Best-Practices/Quality-Management/quality-economics

NEXT TIME, The Importance of Process Management in Green Building

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