Posted on Mar, 12th 2012 By Denis Leonard
Often managers set goals for employees such as a minimum number of units to be produced each week and once this is achieved on a regular basis, then the minimum number is raised and so it continues. This is because of learning curve and assured by a time study. Sure, however, you are also
Posted on Mar, 6th 2012 By Denis Leonard
Checklists and audits may be one of the most basic approaches to quality but they frequently lead to problems of accurate data collection. A common issue that arises is not recording errors or defects in the field. Many trades that find an error when using checklists to review their work will
Posted on Feb, 29th 2012 By Denis Leonard
NHQ Award winning builder, NHQA Judge and consultant Tom Gillespie has developed a set of process diagrams that provide an overview of the intent behind each NHQA category and how it flows through each of the requirements. These outstanding process models help in the thought and decision process
Posted on Feb, 28th 2012 By Denis Leonard
Recently I’ve seen a financial company misplace $30k, a health care organization twice have a patient end up back in ER and a manufacturer face a class action lawsuit. These are all the sorts of things that risk management and quality management tools and techniques are used to mitigate and avoid.
Posted on Feb, 20th 2012 By Denis Leonard
The NHQA is open to home builders, trade contractors and remodelers. Whether you are building production or custom homes, within communities or build on your lot, whether your homes are $100k or over $1million, if your market is within a city or covers 14 states. Whatever market, climate or
Posted on Feb, 16th 2012 By Denis Leonard
We have all heard of ‘they’ or ‘them’! You know, ‘they’ never give us enough material to do the job. ‘They’ didn’t leave it ready for us again. It was ‘them’ in (fill in the blank) department that delayed it. The problem is we refer to ‘them’ as though they were some completely isolated group from
Posted on Feb, 8th 2012 By Denis Leonard
In this free book, leaders of Baldrige Award winning, World Class, organizations from all sectors share their success stories and eye-opening results from their organization’s journey to excellence. (This includes the small business sector.)
Why should you read Baldrige 20/20? Because you want your
Posted on Feb, 1st 2012 By Denis Leonard
This case study details the implementation of an extensive program of quality management at Wathen-Castanos, including training, the formation of Work Improvement Groups, benchmarking and the resulting impacts. It also discusses how quality was integrated to help support the building of green and
Posted on Jan, 30th 2012 By Denis Leonard
Quality culture is essential not only to implement and establish quality management in an organization but also to sustain it. A Quality culture is an organizational value based system that results in an environment that is conducive to the establishment and continual improvement of
Posted on Jan, 24th 2012 By Denis Leonard
The Organizational Excellence Committee for the Quality Management Division of ASQ has launched a webpage with a series of papers to support and promote Business Excellence Models such as Baldrige Criteria for Performance Excellence, the European Excellence Model and therefore, the National Housing
