Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



What REAL bottom-line impact can Quality have on my business!

When we look at the cost of not having quality, quality quickly becomes an investment worth making. Consider the costs of poor quality that the industry suffered during the boom as described in this Business Week article.

http://www.businessweek.com/magazine/content/11_08/b4216020278215.htm

When builders apply for Professional Builder’s National Housing Quality Award they receive much more than the chance to win an award — they get a detailed feedback report from industry experts and consultants on their business operations and practices. To offer an idea of the value of the report, I’ve calculated the total time spent on its development.

Whether you like checklists or not, there’s no denying the impact they can have on ensuring things get done right the first time, every time.

The NHQA consists of a set of eight criteria but how does it actually function?

The criteria does not consist of isolated standalone elements, they interact and support one another in a systems approach. The following model has been developed to articulate how the NHQA criteria functions and interacts. The model follows the logical flow already used in the order of the criteria.

CUSTOMER SATISFACTION

While it has been long established that organizations with a quality foundation have better leverage to achieve high levels of customer satisfaction, one key way to attaining this goal comes from being particularly focused on employee satisfaction. (1)  You might hear this cited but its believe it or not so often overlooked. Also you may have heard this before but never actually seen any data to prove it. Well here is some evidence for you.

The key benefits of lean and six sigma include providing structured methods of improvement to reduce waste, shorten production time, reducing cost, reducing lead times, promoting concurrent work, accelerating activities, improving planning and control and ultimately high levels of customer satisfaction.

Creating change is not easy, neither is coming up with fresh ideas and perspectives to prompt those changes in the first place! Below I provide a model for change management and a list of change/improvement idea prompts.

First of all here is an eight stage process for implementing change referred to as Kotters Model.

Here is a list of some of the best books on quality and performance improvement.

A book that can help make the penny drop regarding the importance of change and improvement isWho Moved My Cheese by Johnson & Blanchard

A great detailed book on quality tools is The Quality Toolbox by Nancy Tague

An indepth look at the Deming Cycle PDCA is The Improvement Guide by Langley, Moen, Nolen, Nolan, Norman & Provost

There are a wide range of quality improvement tools and techniques, below are a list of some of them. We will be touching on all of these in this blog. At the end of this blog are links that will take you to free downloadable excel templates for many of these tools.

PDCA and DMAIC. 

One of the most basic things to understand about process performance improvement is the Deming Cycle or Plan, Do, Check and Act (PDCA) This is also referred to as the earlier Shewhart Cycle which is Plan, Do, Study and Act.

The plan–do–check–act cycle is a four-step model for carrying out change. Just as a circle has no end, the PDCA cycle should be repeated again and again for the foundation of continuous improvement.

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