Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



We all have a long list of improvement projects we would like to work on. The problem is picking which to focus on now and which to leave until later, it is all about the resources available. This is a simple tool to help prioritize. Consider the ease or difficulty of implementing your projects, for example the number of people involved how long it will take. Then the impact or benefit from each using this matrix, this might be the potential increase in customer satisfaction, reduction in defects or cycle time. Note on the table where each of your project lies.

First off, most companies mix up 360 reviews and employee reviews. 360 reviews involve feedback from peers, superiors, and those the employee manages or that work with him or her at a lower level. This provides a well-rounded (360-degree) perspective. They need to by anonymous (as much as possible) and must provide honest feedback. This includes feedback on negatives, but in such cases they should be provided in a constructive manner and they need to provide some examples or depth to the feedback.

Theory of Constraints is based on the premise that the rate of achievement is limited by at least one constraining process. Only by increasing flow through the constraint can overall throughput be increased.

Assuming the goal of the organization has been established then the steps are:

The use of Evenflow for construction scheduling can revolutionize a builders business.  Perhaps one of the biggest problems is that builders assume it can only be used if your building 300 homes per year minimum. That’s wrong. Its about using a disciplined scheduling system. The two links below discuss evenflow in detail for large, medium and small builders.

There two key things needed to really help start on the quality journey or to become refreshed on your journey.

A detailed example of how a home builder has successfully implemented quality management and sustained it for years. Specific metrics showing the impact of quality for home builders

These provide the means of proving the impact of quality and giving guidance and support in driving forward.

Here is a  link to a detailed case study of the award winning Veridian Homes

Five major national energy home building programs, Energy Star, LEED for Homes, Environments for Living, Building Americas Builders Challenge and the National Green Building Standard all have as a core element of their programs the use of the Blower Door Test (ASTM Standard E1827). Due to this the simple blower door test has had a national impact in the building of millions of energy efficient homes.  For example by just focusing on the Energy Star program, its impact has meant that over one million new ENERGY STAR qualified homes have been built to date.

The title of a best selling business book 'Death by Meetings' says it all. No one likes meetings, however, they are a crucial part of a well functioning communication process in an organization. The point of the book was actually that it need not be death by meetings, if only they were conducted efficiently. Meetings are not held just for the sake of holding a meeting they need to have a purpose, to have an agenda to be addressed, for those in attendance coming prepared and for the meeting to conclude with issues resolved, new goals and work assigned and deadlines agreed.

 

Whatever the issue.  Whatever the idea. The first response was, no. Not an adamant no, not an angry no, not even a thoughtful considered no. But a calm, clear, instant ‘no’.

While running a Kaizen Blitz (a short term improvement effort focused on a specific issue) or having a systematic Six Sigma project can have dramatic impacts on improving performance, don’t forget about getting small ideas everyday. For example in 2008 Coca-Cola Stockholm saved 1.5 million Kronor by using Six Sigma but at the same time saved 9 million Kronor from using simple front line improvement ideas!

Mission, Vision and Values are commonly used together, but what do they mean?

Mission is why you exist

Vision is what your striving to do

Values are how you do your work

In this blog we will focus on Mission. A mission statement, describes the PURPOSE of an organization!

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