Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.

When we talk about sustainable home building we focus on energy efficiency and green.

But another level of sustainable building is ensuring that every component of the home was locally or at least Made in the USA!  A local builder in Bozeman MT did just that.

Follow this link to the story.



The SMART acronym is an excellent way to evaluate your goals and objectives.

Are they Specific, Measurable, Attainable, Relevant and Timely

Specific  means that the goal is clear and unambiguous. You will need to consider the following.

Disorganized and untidy job sites are covered with destroyed or damaged materials, reflect chaos between trades, reduce productivity and send the message to those homeowners beside and near your homes under construction just how their homes were built, not to mention are safety violation and injuries just waiting to happen. From another perspective, how much do you spend on marketing?

We spend a lot of time and effort training our teams and developing them in our culture and so the retention and ongoing development of our talent is critical. But to retain and continue to develop our teams does not just mean spending more money, which in this economy we don’t have. Treating people with respect and listening to them has a huge impact.

The construction industry dramatically impacts the environment, with buildings consuming 17 percent of the world’s fresh water, 25 percent of its wood harvest, and 40 percent of its material and energy flows. 

It might not be exciting, it might be work, but a key to a successful builder and home is a strong set of Scopes of Work. Scopes ensure clear communication of what is needed by each trade. In the best cases Scopes use diagrams, photos, links to websites, and clear step by step instructions on what material to use, the stages of construction and installation. This can become the company Bible, every discussion leads back to the Scope. There are no arguments on site, rather it’s, what does the Scope say?

I am not a car nor am I a piece of meat, so please don’t service or process me, I am a customer! But those terms and attitudes still exist.

I recently walked into a business and was greeted with, ‘name?’ To which I replied, ‘yes, it is a lovely day!’ Well that wouldn’t happen with your company I hear you say. Ok.

How well are your values, policies and strategic drivers deployed within your organization?

To consider this let use quality management as an example. So you have buy in from your management team about implementing or continuing quality management. You have connected quality focused strategic goals to tools for achievement and assigned leaders, timelines and metrics. Everything is rolling out! But just how well is this deployed and just what level of understanding and buy in is there really?

There are 5 profiles of deployment success.

There are 4 key areas that make up the Quality Management Environment.

Core Values Corporate Strategy Quality Performance Excellence Models Tools & Techniques

There is a core of values and culture, surrounded by the other 3 areas. The core is where the mission and values of an organization are formed. Therefore, related issues like a focus on green building would be developed.

As more organizations are being pushed to reduce costs while improving the quality of products so the management of change becomes more and more important.

Kotter proposes eight steps to leading organizational change and avoiding key mistakes. 

Step one is establishing a sense of urgency by examining the market, competitors, and identifying potential problems and major opportunities. 


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