Posted on Jul, 5th 2011 By Denis Leonard
The NHQA application document is not simply the method of applying for the NHQA, it is an excellent overview of your business and a key method for conducting organizational wide self-assessment to the NHQA Criteria. The application is also a great support document to add to a business plan, as a
Posted on Jul, 5th 2011 By Denis Leonard
Receiving a NHQA feedback report can result in a freeze due the amount of Opportunities for Improvement (OFI’s) reported, but remember even award winners receive OFI’s! They are after all the real benefits of the process it is through these that an improvement plan can be developed.
Posted on Jul, 5th 2011 By Denis Leonard
Making the cut for a National Housing Quality Award (NHQA) site visit is a major achievement, however, quite naturally many are anxious about the process and view the arrival of a team of Judges as a stressful experience. This stress often arises from the perception that
Posted on Jun, 24th 2011 By Denis Leonard
This year 69 organizations have applied for the nation's highest recognition for organizational performance excellence the Malcom Baldrige National Quality Award which Professional Builder Magazines, National Housing Quality Award is based on. This years Baldrige applicants are from
Posted on Jun, 16th 2011 By Denis Leonard
The 2011 Housing Giants Ranking Report shows that the Housing Giants are taking advantage of this slow period to focus on what they see is the top opportunity, working on improving operational efficiencies to boost profit margins. (Professional Builder Magazine, May 2011, p 28-44)
Of course the
Posted on Jun, 13th 2011 By Denis Leonard
The impact of quality management on home builders is dramatic. For example of builders that used the National Housing Quality Award criteria to help drive their business performance and went on to win NHQA recognition, 94% are still in business despite the recession.
The use of Quality Management
Posted on Jun, 3rd 2011 By Denis Leonard
A tool referred to as the “Quality Life Cycle” provides a strategic mechanism to chart and sustain quality while proactively countering shortcomings of its implementation, such as stagnation and limited application, which can ultimately result in failure. The quality life cycle was developed as
Posted on May, 27th 2011 By Denis Leonard
There are many ways to determine how successful a process or project is. These methods normally involve detailed metrics and may include cycle-time reduction, number of process steps and customer satisfaction. The more improvement projects there are, however, the more difficult it is to monitor
Posted on May, 20th 2011 By Denis Leonard
As the broad range of topics discussed in this blog clearly shows, Quality Management involves a wide range of issues. Perhaps the National Housing Quality Award criteria best reflects this. It covers Leadership, Strategic Planning, Performance Management, Customer Satisfaction, Human Resources,
Posted on May, 15th 2011 By Denis Leonard
We all have a long list of improvement projects we would like to work on. The problem is picking which to focus on now and which to leave until later, it is all about the resources available. This is a simple tool to help prioritize. Consider the ease or difficulty of implementing your projects,
