It might not be exciting, it might be work, but a key to a successful builder and home is a strong set of Scopes of Work. Scopes ensure clear communication of what is needed by each trade. In the best cases Scopes use diagrams, photos, links to websites, and clear step by step instructions on what material to use, the stages of construction and installation. This can become the company Bible, every discussion leads back to the Scope. There are no arguments on site, rather it’s, what does the Scope say?
I am not a car nor am I a piece of meat, so please don’t service or process me, I am a customer! But those terms and attitudes still exist.
I recently walked into a business and was greeted with, ‘name?’ To which I replied, ‘yes, it is a lovely day!’ Well that wouldn’t happen with your company I hear you say. Ok.
How well are your values, policies and strategic drivers deployed within your organization?
To consider this let use quality management as an example. So you have buy in from your management team about implementing or continuing quality management. You have connected quality focused strategic goals to tools for achievement and assigned leaders, timelines and metrics. Everything is rolling out! But just how well is this deployed and just what level of understanding and buy in is there really?
There are 5 profiles of deployment success.
There are 4 key areas that make up the Quality Management Environment.Core Values Corporate Strategy Quality Performance Excellence Models Tools & Techniques
There is a core of values and culture, surrounded by the other 3 areas. The core is where the mission and values of an organization are formed. Therefore, related issues like a focus on green building would be developed.
As more organizations are being pushed to reduce costs while improving the quality of products so the management of change becomes more and more important.
Kotter proposes eight steps to leading organizational change and avoiding key mistakes.
Step one is establishing a sense of urgency by examining the market, competitors, and identifying potential problems and major opportunities.
As new technologies and methodologies help us to improve our sustainable and environmentally friendly buildings, we should not forget that how we manage the process of developing, designing. Constructing, maintaining, updating and ultimately decommissioning these buildings are equally important. Managing this process with strong environmental stewardship through the support of integrated management systems will ensure that we actually have the capacity to produce more of these sustainable buildings.
One of the key difficulties any builder has in managing quality is deciding which quality tools to use at which point in time and more broadly how to manage an improvement team and project.
The NHQA application document is not simply the method of applying for the NHQA, it is an excellent overview of your business and a key method for conducting organizational wide self-assessment to the NHQA Criteria. The application is also a great support document to add to a business plan, as a key component of your strategic planning and a wonderful document for new employees to quickly understand your business and the organizations history.
Receiving a NHQA feedback report can result in a freeze due the amount of Opportunities for Improvement (OFI’s) reported, but remember even award winners receive OFI’s! They are after all the real benefits of the process it is through these that an improvement plan can be developed. However, the number of OFI’s can be overwhelming and result in the OFI’s being sidelined and no action plan being put into place. In addition many organizations take offense at the OFI’s and regress as a result.
Making the cut for a National Housing Quality Award (NHQA) site visit is a major achievement, however, quite naturally many are anxious about the process and view the arrival of a team of Judges as a stressful experience. This stress often arises from the perception that absolutely no mistakes should be made during the site visit and as a response some applicants actually avoid the Judges as much as possible during the visit. While it is natural to be nervous about a visit it should be seen as an opportunity. The Judges are not visiting to tear apart the organi