Quality is not about tunnel vision, a focus only on the reduction of variation in production alone. Quality is no longer just about the product, but the management of all operations and should be integrated into all aspects of a business. Focusing on every aspect of a business requires a systematic look at an organization to discover how each part relates to the other.
A question that regularly arises is how to sustain quality management or to put it another way, what are the reasons for quality management failing? There have been two significant studies on this issue and their findings cited the following obstacles.
Lack of leadership for quality
Lack of planning for quality
Inadequate resources for quality
Inadequate human resources development and management
Lack of customer focus
Standards provide crucial communication, alignment and compatibility at an international, national, industry and individual organizational level. These standards, accessible to everyone from global powers to developing countries, from international corporations to the Mom and Pop small business, provide guidance and infrastructure, state of the art technical knowledge and management best practices. In a global environment they ease the crossing of borders, cultures and languages.
For over 20 years, the National Housing Quality Award has been helping some of America’s best home builders improve their operations and make more money!
Learn how applying for the NHQ Award can help your company:Increase profitability Improve customer satisfaction Sell more homes
Submissions are due April 5, 2013.
This link will take you to the 2014 NHQA Application document.
Studies show that across industries Cost of Quality (Failure, Appraisal & Prevention) is: 2.6-4% of sales revenue.
In the construction industry the Cost of Quality profile is:
70% spent on Failure Costs
25% on Appraisal Costs and only
5% spent on Prevention Costs.
The cost of correcting deviations from construction specification is 12% of project cost whereas
the cost of providing quality management is only 1-5% of project cost.
A research study found rework costs on a study of 260 construction projects:
A report last year by the NAHB Research Center found that “increasingly, today’s homebuyers want energy-efficient, low-maintenance, well-insulated and well-sealed homes. Survey data in the last few years has also shown that consumers are willing to pay a premium for these types of homes and that they are typically more satisfied with them than with their previous, less efficient homes.
The Six Sigma methodology DMAIC (Define, Measure, Analyze, Improve and Control) is used to improve an existing process.
Design for Six Sigma is used to design a new product or service.
The methodology used is DMADV (Define, Measure, Analyze, Design and Verify).
Define the goals and customer (internal & external) requirements. What is Critical to Quality.
Measure customer needs and specifications this should include benchmarking competitors.
Analyze the options.
It is critical to know what our customers think of living in the homes we build for them and what it was like to be involved in the design and construction process with us. In the case of survey results, this is a lagging indicator but still a track record of how we have done and it is powerful data. The more accurate the data and the faster we gather and act upon this data the more quickly we can listen, evaluate, correct anything that went wrong, prevent it happening again and seek further opportunities to improve.
A recent research study on quality in construction projects established the following Quality Problem Factors as the sources of quality defects.
Quality Problem Factors
In a recent study rework costs (including labor, materials, equipment and subcontractors) can run from 2% to 20% of a project's total contract amount according to the Construction Industry Institute. These costs are of course eventually passed on to the customer as profitability shrinks.
The questions raised by this are:
What is your cost of rework?
What quality tools are you using to reduce those costs?