There are some characteristics that should be embedded in any New Product Development (NPD) process. This includes customer input, the involvement of cross functional teams, strong project management, concurrent engineering and risk management tools. For example marketing and design are not
Quality is not about tunnel vision, a focus only on the reduction of variation in production alone. Quality is no longer just about the product, but the management of all operations and should be integrated into all aspects of a business. Focusing on every aspect of a business requires a systematic
A question that regularly arises is how to sustain quality management or to put it another way, what are the reasons for quality management failing? There have been two significant studies on this issue and their findings cited the following obstacles.
Lack of leadership for quality
Standards provide crucial communication, alignment and compatibility at an international, national, industry and individual organizational level. These standards, accessible to everyone from global powers to developing countries, from international corporations to the Mom and Pop small
For over 20 years, the National Housing Quality Award has been helping some of America’s best home builders improve their operations and make more money!
Learn how applying for the NHQ Award can help your company:
Improve customer satisfaction
Sell more homes
Studies show that across industries Cost of Quality (Failure, Appraisal & Prevention) is: 2.6-4% of sales revenue.
In the construction industry the Cost of Quality profile is:
70% spent on Failure Costs
25% on Appraisal Costs and only
5% spent on Prevention Costs.
The cost of correcting
A report last year by the NAHB Research Center found that “increasingly, today’s homebuyers want energy-efficient, low-maintenance, well-insulated and well-sealed homes. Survey data in the last few years has also shown that consumers are willing to pay a premium for these types of
The Six Sigma methodology DMAIC (Define, Measure, Analyze, Improve and Control) is used to improve an existing process.
Design for Six Sigma is used to design a new product or service.
The methodology used is DMADV (Define, Measure, Analyze, Design and Verify).
Define the goals and
It is critical to know what our customers think of living in the homes we build for them and what it was like to be involved in the design and construction process with us. In the case of survey results, this is a lagging indicator but still a track record of how we have done and it is powerful
A recent research study on quality in construction projects established the following Quality Problem Factors as the sources of quality defects.
Quality Problem Factors
Lack of contractor supervision
Poor relationship and partnering among project participant