President

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award.

Diversity in the workplace is a key issue in Baldrige Criteria for Performance Excellence. Diversity creates new perspectives, new viewpoints. Talking with colleague Michael Avramides recently reinforced this issue. Here is a thought from Michael on this important topic.

Memo to Human Resources: It's about time!   Lessons from a Movie Producer for Quality- and HR Managers

A study published in ASQ’s Quality Management Journal this month (Jan 2012) found that ISO9001 Certification (Quality Management Systems Requirements) improved workmanship performance substantially in construction projects. It establishes a substantial correlation between ISO9001 certification and the improvement of workmanship performance. 

Trade partners have used the National Housing Quality Award over the years as an application process to gain independent feedback on how they can improve their bottom-line and the criteria as a way to evaluate their own processes. Trades have used the NHQA to create fewer callbacks, lower cycle times and better overall quality.  Best practices include:

Remodeler winners of the National Housing Quality Award over the years cite a range of best practices that helped them to achieve this level of excellence. This includes the following as just a few.

Many people today still see quality as being about 'incremental improvement' rather than innovation and fast dynamic change and particularly those focusing on six sigma tend to see it as being about 'defect reduction/elimination' only. It is good to go back to the original source and for quality that means going back to Deming. Consider these points for how you run your business.

Deming considered that quality starts in one place, top management and it cannot be delegated.

This short video wonderfully highlights key quality issues that impact the Cost of Quality and avoid risk. It is ideal for introducing quality, risk management or for opening a discussion, presentation or training on quality.

http://asq.org/audit/106287/web.html?shl=106287&WT.dcsvid=MjI0MzEyNzg1NQS2&WT.mc_id=EM117917

 

Perhaps you heard the story in December about the truck driver that won a Lamborghini Murcielago LP-640 worth over $200,000. A few hours after getting the car he crashed it!

http://autos.yahoo.com/blogs/motoramic/truck-driver-wins-lamborghini-crashes-hours-later-220724449.html

Netflix loses 60% of its market and RIM (Blackberry) also loses over 50% of its market, not a great year for what had been some of the strongest companies. They certainly never planned for such an impact at the start of 2011. What happened, well the customer spoke!

Both losses are included amongst the ‘worst CEOs of 2011’ listings. This presents some great insights to critical business failures this year. There are excellent lessons to be learnt from these failures. For more information follow this link.

Learning from the past and planning for the future. As we move toward 2012 we have a wonderful opportunity to evaluate what happened this past year, where we were successful and how and where did we fail. Both provide lessons for our 2012 planning.

A new study (by Yahoo Real Estate, Dec 9th 2011) finds that the American Dream is still to own a home and the top issue for that dream is that it is a green, energy-efficient home built with sustainable materials that yield a lower carbon footprint or if it is remodeling a home, that it has energy-efficient appliances and eco-friendly home products.

http://realestate.yahoo.com/promo/yahoo-study-american-dream-homes-turn-green.html

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