Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.
Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.
Netflix loses 60% of its market and RIM (Blackberry) also loses over 50% of its market, not a great year for what had been some of the strongest companies. They certainly never planned for such an impact at the start of 2011. What happened, well the customer spoke!
Both losses are included amongst the ‘worst CEOs of 2011’ listings. This presents...
Learning from the past and planning for the future. As we move toward 2012 we have a wonderful opportunity to evaluate what happened this past year, where we were successful and how and where did we fail. Both provide lessons for our 2012 planning.
Hindsight is the recognition of the realities, possibilities or requirements of a situation or event...
A new study (by Yahoo Real Estate, Dec 9th 2011) finds that the American Dream is still to own a home and the top issue for that dream is that it is a green, energy-efficient home built with sustainable materials that yield a lower carbon footprint or if it is remodeling a home, that it has energy-efficient appliances and eco-friendly home...
Quality, criteria and requirements apply everywhere even when considering tablets, hardware and software.
Overall requirements to consider:
ACCESS
Wi Fi or 3G, Speed and Offline
REVIEW & MARK UP
Finger, pen or both
PHOTO ATTACHMENT
Ease, compression, multiple images
COMMUNICATE
Speed, simplicity, reliability, offline
NEW RECORD
Tracking,...
PB Builder of the Year DSLD shows how powerful and central the basics are. Creating excellence on such basic issues as scheduling and scopes of work creates the basis for an outstanding home builder. They continued driving excellence in all other areas of the business. Find out more about what makes them exceptional at this link.
http://www....
What and where do I start to improve? This is a common question and while we need to balance the cost and impact to identify the real bang for the buck let’s start with the basics. Here are some things to be aware of that are indicators that you can improve the effectiveness and efficiency of your business. You may hear people saying this indeed...
A UK study of those using the ISO9001 Quality Management System in the construction industry had a number of interesting findings that provide key lessons.
The top reason for implementation was increased profits and performance and 20% have shown that they actually achieved significant improvements. The interesting thing is that 50% of the...
Often the main block to creativity is actually a mental block. Thoughts or comments such as these can stop creativity in its tracks.
Im not creative
That is not my area
We must be practical
There must be a single right answer
That is not logical
We must follow the rules
We must avoid ambiguity
To err is wrong and unforgiveable
Play is...
When was the last time you did some walk arounds in your business, asked your customer service or construction teams some basic questions, spoke to some of your customers face to face? This simple approach can really give you down to earth insights into your business, allowing you to see how it functions on a daily basis, from your customers...
November is World Quality Month and November 10th is World Quality Day ! This can be a great opportunity to leverage local and regional events. Perhaps a chance to tour a manufacturing facility, attend a presentation on quality improvement and get to see how other industries are using quality. A great chance to pick up on new ideas right on...
It features a 9-inch outer ring that can pivot to increase spray coverage to 14.5 inches, which is 60 percent more coverage than a traditional rainshower.
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