President

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

http://www.BusinessExcellenceConsulting.net

DenisLeonard@BusinessExcellenceConsulting.net

Full listing of blogs http://www.housingzone.com/author/denis-leonard

Here are the top issues that allow lean to stumble.

“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”  Philip Crosby

As a leader, are you fully committed to the Baldrige journey?

“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.”  Joseph Juran

“Leaders must create the vision, determine the mission, and define the cultural values on which the strategy is established.” Leonard & McGuire (The Executive Guide to the Baldrige Criteria)

“The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long term.” W.

Risk management tips to consider as you benefit from green improvements and construction.

Initial research suggests there could be as much as $10,000, or an additional 2.5 percentage points in margin, that can be gained per house through proactive quality management............... 

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