Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

[email protected]

Full listing of blogs

This is an interesting study which provides a great reflection on the industry and the impact of Quality and the barriers we need to consider and address to ensure we can leverage Quality Managemen

This years National Housing Quality Award recipients will be honored at Professional Builder Magazines Housing Giants Leadership Conference at the Arizona Biltmore in Phoenix AZ on October 21s

Here are the top issues that allow lean to stumble.

“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”  Philip Crosby

As a leader, are you fully committed to the Baldrige journey?

“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.”  Joseph Juran

“Leaders must create the vision, determine the mission, and define the cultural values on which the strategy is established.” Leonard & McGuire (The Executive Guide to the Baldrige Criteria)

“The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long term.” W.


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