Southern Vinyl Manufacturing Launches Online Customer Tool

Raleigh, N.C., Aug. 5 — Southern Vinyl Manufacturing, LLC has launched Partner View, the latest application to the company's easy to use website at svmllc.com. 

Partner View provides approved users the ability to order Southern products online, 24 hours a day, 7 days a week. Customers place orders with a simple click and point approach. Want to request a delivery date? Partner View allows customers to request their desired delivery date. 

Partner View is Southern's private online store and shopping cart, accessible to building material professionals. Southern provides the customer with individual secured log-ins allowing access to Partner View. Partner View works in tandem with Southern's open book online catalog, and has several proprietary features meant just for Southern's customers. 

Order confirmations occur instantly and are viewed on a dashboard. Customers gain access to order history and may follow the status of open orders. Partner View also provides access to credit memo history, quote history, and invoice history - all with confidentiality and in real time, from a secured online application. 

For greater ease, Partner View contains a self-maintained feature called a "quick list," for items an individual customer likes to order repeatedly. Future orders are sped along, since all one needs is a quantity and purchase order number. 

The customer can also browse the separate online catalog, where CAD drawings and other product information reside. Like what you see and the customer can toggle between the catalog and Partner View. The customer can go from the open list prices of the online catalog application to the private net prices of the Partner View application with a click of the mouse. 

"Partner View allows our customers the opportunity to get an instant answer 24 hours a day," stated Jonathan Speaks, Southern Vinyl's President of Sales and Marketing. "Of course, we are still available to provide one-on-one customer service during normal business hours (7am to 5pm, Monday through Friday EST at 1-888-919-1941). However, many customers are looking for answers anytime, day and night and need the answer immediately. Partner View provides them immediate access to the information they need. If they are curious about something we offer, Partner View is a great way to find out about it." 

For those interested in how Partner View works, visit 'The Southern Blog' section at svmllc.com and view the 7/14/09 article. Southern recorded a webcast detailing some of the many benefits from this latest value added customer service. 

Contact the company at svm@svmllc.com or call 888-919-1941 for more information regarding how to sign up for this free offering. 

The Southern website also features a comprehensive online product catalog, video clips, customer photo gallery, a regularly updated blog, and a recently redesigned and streamlined home page. 

About Southern Vinyl Manufacturing
Founded in 1997, Southern Vinyl Manufacturing is one of the largest independent fabricators of PVC fence and rail systems. Southern Vinyl serves building material distributors and fence installation companies worldwide. Based in Raleigh, N.C., with 15,000 square-foot manufacturing facilities in Kinston, N.C., Southern Vinyl Manufacturing has become the most recognized name in fence and rail systems to building professionals in all the markets they serve. For more information on Southern Vinyl, please visit their website www.svmllc.com.