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May 31, 2000
If you qualified your plumber from the beginning, callbacks should not be a problem. You will look like a knight in shining armor if your plumber offers real 24-hour-a-day service. Some problems can wait until the next day; others can't.
Develop a list of problems that your plumber will respond to immediately, if need be. All other problems can be solved the next day. Share this list with your homebuyers so they do not expect the plumber to stop by in an hour for just a leaky faucet.
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